SECTION THREE - ACCEPTING AN OFFER

How to accept an offer

You can accept our offer online. You will be required to pay a booking fee which can also be done online. You will also need to read and accept the terms of our tenancy agreement. Full details will be given in the offer email, including how to access your online user account.

Terms and conditions

When you accept an offer you are bound by certain terms and conditions which include our cancellation policy. There is a cancellation period during which time we will refund all or part of your booking fee. See our tenancy agreement for full details.

Paying the booking fee

We require a booking fee to reserve a place in our residences. The booking fee is payable online and we accept most debit and credit cards. Receipt of payment and confirmation of your acceptance will automatically be sent to you by email. We also accept payment by banker's draft or traveller's cheques. We are sorry but personal cheques, cash, bank transfers and American Express are not accepted. See Section Five - fees and payments for more information.

Paying your first instalment

A first instalment of accommodation Fees is required before you can move in to the residence. After you have paid the booking fee you can log on to your account and pay the first instalment or remaining instalments at any time. If you decide to cancel your accommodation prior to the start date of your Tenancy you will be entitled to a refund of fees paid. See Section Five - Fees and Payments for more information.

Questions

What if I am unable to accept my place online?

If you do not have access to a computer either at home, college, friend, or internet cafe, then you may nominate someone to accept your place on your behalf. You will need to give them your log in details so they can enter your account and make a payment. You will also need to send us an email with the name of the person who is accepting and making the payment for you.

What if someone is paying my fees for me?

If someone is paying your fees such as a parent or guardian or a sponsor, you could give them your login details so they can pay online on your behalf. Alternatively you could ask them to ask them to contact the residence office. See our contacts page for details.

What if I no longer need accommodation?

You do not need to do anything. When the offer deadline has passed any unaccepted places will be re-offered in the next round of offers.

What if I want to cancel my place after accepting?

There is a cancellation period during which time you will be refunded all or part of your booking fee. You will need to notify us by email as soon as you decide you want to cancel your place. If you notify us after the cancellation period you may lose part or all of your booking fee. See the Cancellation Policy in our Tenancy Agreement.

Next...Section Four - Moving In